Frequently Asked Questions
How To Shop
Shop On The Web
Shop By Phone
Shop By Mail
Orders for Australia
Personal Information
Order Process
Gifts
Returns
Guarantee
Contact
Opening Hours
Shopping at Hollyhock Batteries is easy!
Shopping On The Web To begin shopping click on the brand name or category of the item that you would like to purchase. Most have "sub-departments" to help you find the correct item. If applicable click on the department or sub-department to show the items available.
Find the item your want by scrolling down the list of items. You may add the item to your shopping cart by entering the quantity you would like and clicking the "Order" button to add it to your shopping cart.
A view of your shopping cart is shown. From your cart you can change the quantity or remove an item from your shopping cart. At any time you can check your Shopping Cart by clicking on the "View Cart" link at the top right of the screen.
When you are ready to complete your purchase click "Checkout" found at the top right of every page. If you are viewing your basket, there is an additional link at the bottom of the page for your convenience. The checkout page asks for your shipping and billing information.
- Fill in or review your shipping and billing information.
- Please note, any order with a different billing and shipping address will have the pricing and billing information removed from the packing slip that is included with the order. If you would like to receive an invoice please contact us with your request and Web Confirmation Number after completing your order.
- Press the "Continue" button.
An order summary page will be displayed.
- If your order is intended as a gift for someone and you are sending the package to a different address than your billing address, a personalized gift message can be entered.
- If everything is correct you can then press the "Continue" button.
A page to review your order details is displayed.
- You can choose a password and register with us. Doing so will save your name and address information, BUT NOT your credit card information. Registering allows you to login as a registered user and check your order status in the future.
- This page also shows your billing and shipping information, and order details. You can review your order information and use the back button to make any changes.
- Before clicking the "Complete My Order" button, you should review and *print this page, so you have a copy of your order information for your records.
- Press the "Complete My Order" button to submit your order.
- An email with your Web Confirmation Number and order total will be emailed to you confirming the order.
If you are uncomfortable, for any reason, in placing your transaction online, please use one of our other offerings:
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Shopping By Telephone or Fax
Follow the procedures above to find the items you want to purchase, printout the summary page for a record of the items you wish to purchase. When you are ready to purchase, call Hollyhock Batteries on +61 3 9415 7701, or fax +61 3 9415 7768 Monday through Friday, 9a.m. to 5p.m. EST to place your order.
Please have your credit card information ready when you call.
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Ordering By Mail
Follow the procedures above to find the items you want to purchase, printout the summary page for a record of the items you wish to purchase. Enclose the order summary page, making sure your shipping address is included, and send the page, along with a check for the amount indicated, and mail to:
Hollyhock Batteries Plus
35 Yarra Street
Abbotsford,
Victoria 3067
Australia
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Orders for Australian Addresses:
Hollyhock Batteries offers shipping options to meet your needs. You will be able to select your shipping method at Checkout, and the shipping costs will be calculated at that time (subject to change). Express 2 Day Shipping service is available to most areas. Shipping charges are based on the cost of the items ordered (not including any applicable taxes).
Additional shipping cost will incur for anything over 20kg.
Please call +61 3 9415 7701 if you require any further assistance.
When can I expect to receive my order?
You can expect to receive your order within 2-7 days of shipment.
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Personal Information
What personal information is collected?
Hollyhock Batteries collects personal information from our visitors only on a voluntary basis. Personal information may include names, address, phone number, and e-mail address.
How is the information used?
Hollyhock Batteries uses the information collected for the following purposes: to send information you have requested, such as information about us, promotional information about our products, or details of any offers or promotions; to assist us in improving our products, services or the content of our site; to contact you in connection with a contest or promotion; to send you products that you may have purchased on our site; or for our own internal marketing and research purposes. Hollyhock Batteries will not sell, rent, or in any way intentionally disclose personal information that you provide to us on this site to any third party (other than P&G and its affiliates), unless: 1) we are required to do so by law, regulation, warrant, subpoena or court order, or 2) such disclosure is part of a sale of all (or substantially all) of the assets of one or more divisions or affiliates of Hollyhock Batteries
With whom will the information be shared?
Hollyhock Batteries will not sell, rent, or in any way intentionally disclose personal information that you provide to us on this site to any third party (other than the Gillette Company and its affiliates), unless: 1) we are required to do so by law, regulation, warrant, subpoena or court order, or 2) such disclosure is part of a sale of all (or substantially all) of the assets of one or more divisions or affiliates of Hollyhock Batteries. We do not store or use any information about gift recipients.
How do I remove my name from the mailing list?
If at any time you do not wish to receive e-mails, you may e-mail us and ask us to remove your name. Send e-mails to sales@hollyhockbatteries.com.au
How do I update my personal information?
You may update your information by sending an email to sales@hollyhockbatteries.com.au
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The order process
How does the order process work?
Once you have filled your shopping cart and checked out, you will receive an order confirmation by e-mail. The confirmation will include a Web Confirmation Number, which you can use for reference if you have any questions. Your order will be processed and your payment method verified during our next production cycle which is generally within the next 24 business hours (excluding weekends and holidays). The order is picked, verified, packed and shipped to you. At the time your order ships your credit card will be charged for the total amount indicated on your order. You will also receive an acknowledgment via e-mail that your order is on its' way, including a tracking number where applicable.
How can I check my order status?
If you have registered, you can check your order status on-line simply by logging in and viewing your order history and order details. You may track your order by following the directions under "ORDER STATUS".
If you have any questions about your order refer to the order acknowledgment you received when the order was shipped, or you may contact our Customer Service center by phone +61 3 9415 7701 Monday-Friday, 9am - 5pm Eastern Standard Time. Or you may e-mail us at sales@hollyhockbatteries.com.au
Can I change my order once I place it?
You have the option of changing and cancelling your order during the Checkout portion of the order process.
Can I include a gift message with my order?
Yes, you can include a gift message with your order if the shipping address differs from the billing address. After entering your billing and shipping information, you will have the opportunity to enter a gift message. A gift message may be up to 4 lines of text, each line is limited to 35 characters. The recipient of the package will receive a packing slip detailing the items included in the order. An invoice containing pricing information will not be included.
Can I cancel my order once I place it?
You have the option of changing and canceling your order during the Checkout portion of the order process. If you wish to cancel your order you have placed, you may contact our Customer Service center by phone +61 3 9415 7701 Monday-Friday, 9am - 5pm Eastern Standard Time, to see if the order may be cancelled prior to shipping. Once the order has been processed and shipped, we suggest that if you wish to cancel, you return the shipment after you have received it.
How do I report problems with my order?
Hollyhock Batteries is committed to delivering quality products and services, however occasionally your order may not be exactly as expected. On those occasions please contact our Customer Service center by phone +61 3 9415 7701 Monday-Friday, 9am - 5pm. Eastern Standard Time or e-mail us at sales@hollyhockbatteries.com.au. We will do all we can to assist you with your concerns.
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Gifts
Can I add a gift message to my order?
Yes, you can add a gift message to your order if the shipping address differs from the billing address. After entering your billing and shipping information, you will have the opportunity to enter a gift message before you enter your credit card information. A gift message may be up to 4 lines of text, each line is limited to 35 characters. The recipient of the package will receive a packing slip detailing the items included in the order. An invoice containing pricing information will not be included.
Does Hollyhock Batteries offer gift wrapping?
No, Hollyhock Batteries does not offer any gift wrapping services at this time.
Will the gift recipient receive an invoice?
No, the recipient of the package will receive a packing slip detailing the items included in the order. An invoice containing pricing information will not be included.
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Returns
How can I return an item that I received as a gift?
If you received an item as a gift and would like to return it for an item of equal value you may follow the return shipping instructions on the packing slip. We are unable to issue a refund to a credit card other than the one used to make the purchase.
What is the return policy?
Your personal satisfaction is guaranteed for all purchases. If you are dissatisfied with any of the products you purchased for any reason, Hollyhock Batteries will accept the merchandise for either a credit or exchange. If the product is being returned for credit, only the credit card used to purchase the item will be issued the credit.
Returns for credit or exchange will be honored if:
- Product(s) are returned within 30 days of receipt
- The "Return" portion of the packing slip accompanies the shipment with reason for return noted.
- Product is packed in original packaging
We regret that we will not be able to accept returns for cash or credit from a gift recipient. We will gladly exchange the item for an exact replacement, or a credit against the another item.
Shipping charges are not refundable, unless they are due to a shipping or processing error by Hollyhock Batteries. If Hollyhock Batteries is responsible for the error, the return shipping charges will be refunded to your credit card.
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Guarantee
What is the guarantee on an item?
Each product comes with its own manufacturers guarantee. Please refer to the package or warranty card enclosed with the item you purchased.
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Contact
How can I contact someone with a question?
If you have questions about our store, or any of the products contained here, please contact us by e-mail at sales@hollyhockbatteries.com.au or contact our Customer Service center by phone +61 3 9415 7701 Monday-Friday, 9am - 5pm. Eastern Standard Time.
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Opening Hours
Hours of Operation
What are the hours of operation of Hollyhockbatteries.com.au? Orders may be placed 24 hours per day, 7 days per week, 52 weeks per year. From time to time the site may be offline for maintenance. If for any reason you cannot access the site, please try again at a later time.
What are the hours of operation for Customer Service?
Customer Service representatives are available to assist you, by phone, Monday-Friday 9am - 5pm Eastern Standard Time, excluding holidays, at +61 3 9415 7701. We are always open to receive e-mails by contacting us at sales@hollyhockbatteries.com.au or go to our contact page